At Cisco Black Belt Academy, we’ve constantly positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Observe for FY24.
This improve enriches each stage of this system with a profound understanding of the latest technological developments. Our aim with these enhancements is to arm our companions with probably the most superior troubleshooting methods and the excellent know-how required to beat the challenges of immediately’s technological surroundings. Let’s dive into the main points of what Assist Enablement at Black Belt appears to be like like:
Stage 1: Foundational Assist Abilities
Self-Diagnosing Points: Study to establish and troubleshoot widespread issues independently, saving time and sources.
Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
Cisco Sensible Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Assist observe of the Cisco Black Belt Academy covers methods to arrange and handle Sensible Accounts, in addition to methods to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
Methods to Interact TAC: Grasp the method of successfully participating with TAC for extra advanced points.
Stage 2: Intermediate Assist Methods
Product Portfolio (Intro to Architectures & Options): Achieve a complete overview of Cisco’s product architectures and options.
Fundamental Troubleshooting: Construct foundational troubleshooting abilities to handle widespread technical points.
Finest Practices: Study the most effective practices for sustaining and supporting Cisco merchandise.
Demo Labs: Interact with interactive demo labs to bolster studying by sensible software.
Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
Deep...
At Cisco Black Belt Academy, we’ve constantly positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Observe for FY24.
This improve enriches each stage of this system with a profound understanding of the latest technological developments. Our aim with these enhancements is to arm our companions with probably the most superior troubleshooting methods and the excellent know-how required to beat the challenges of immediately’s technological surroundings. Let’s dive into the main points of what Assist Enablement at Black Belt appears to be like like:
Stage 1: Foundational Assist Abilities
- Self-Diagnosing Points: Study to establish and troubleshoot widespread issues independently, saving time and sources.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
- Cisco Sensible Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Assist observe of the Cisco Black Belt Academy covers methods to arrange and handle Sensible Accounts, in addition to methods to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
- Methods to Interact TAC: Grasp the method of successfully participating with TAC for extra advanced points.
Stage 2: Intermediate Assist Methods
- Product Portfolio (Intro to Architectures & Options): Achieve a complete overview of Cisco’s product architectures and options.
- Fundamental Troubleshooting: Construct foundational troubleshooting abilities to handle widespread technical points.
- Finest Practices: Study the most effective practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Interact with interactive demo labs to bolster studying by sensible software.
- Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for advanced architectural points.
- Cross Structure Options: Study to troubleshoot points that span a number of architectures and techniques.
- Configuration Points & Upgrades: Tackle configuration points and carry out upgrades with confidence.
- Fingers-On Expertise Utilizing CTF Missions: Achieve sensible, hands-on expertise by Seize the Flag (CTF) missions that simulate real-world eventualities.
The refreshed Assist Observe content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the newest expertise traits and sensible insights, we be sure that our companions are well-equipped to ship distinctive help and keep easy operations for his or her clients.
Go to the Black Belt Academy immediately to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to deal with any problem that comes your method.
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Stage 1: Foundational Assist Abilities
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