The Artwork and Science of CX Success

Comfortable CX Day! As soon as once more, we’re thrilled to affix this international celebration of “Buyer Expertise” (CX), a day devoted to celebrating the wonderful work throughout the globe that our clients and companions have been in a position to obtain by harnessing the facility of Cisco Buyer Expertise (CX)!

This yr, we’re spotlighting among the work performed by Cisco clients and companions. Workday, Expo Metropolis Dubai, and Information #3 have leveraged the “artwork and science of CX.” These organizations have navigated advanced challenges and set new requirements of their respective industries. Their tales are a testomony to the affect of the artwork and science that’s CX!

Workday: Enhanced consistency, safety, and quicker deployments with automation

Workday, a pacesetter in enterprise cloud functions for finance and human assets, sought to boost consistency, safety, and pace of deployments by way of automation. Cisco Providers as Code enabled Workday to attain these objectives, making certain quicker and safer deployments. The collaboration between Workday and Cisco highlights the artwork of making a seamless consumer expertise and the science of leveraging automation to drive effectivity and safety.

Expo Metropolis Dubai: Setting the requirements for sustainable practices in international occasions

Expo Metropolis Dubai was chosen to host the United Nations Local weather Change Convention (COP28) in 2023. The problem was to reuse current community infrastructure to create a sustainable answer for the occasion. Along with Cisco Providers, Expo Metropolis Dubai was in a position to repurpose over 90% of its current community infrastructure. The end result was a community connecting 70,000 delegates throughout 120 buildings, with zero IT incidents reported. This story demonstrates the artwork of sustainable occasion internet hosting and the science of repurposing an current community infrastructure.

Information^#3: Driving renewals and enterprise outcomes by way of a lifecycle method

Information^#3, an Australian-based Cisco associate, has absolutely embraced a lifecycle mannequin to speed up software program adoption. In its buyer success follow, the Information^#3 group leverages the newest and best Cisco’s options, associate provides, and instruments, from Success Tracks to the LCA portal and the LCI adoption program. Over the previous few years, the group has expanded its group of Buyer Success Managers throughout the nation, resulting in a 20-point enhance in renewal charges in sure accounts. Information^#3 has additionally invested closely in certifications, coaching, and technical experience in partnership with Cisco to ship distinctive buyer expertise.

Cisco CX is laser-focused on driving significant change to assist organizations throughout numerous industries obtain optimum enterprise outcomes and set new requirements in buyer expertise.

As we rejoice CX Day, these examples remind us of the vital position that customer-centric options play in fostering innovation, sustainability, and operational excellence. These tales additionally reinforce that constructing higher outcomes takes artwork and science. The science of our know-how isn’t sufficient to get the job performed with out the artwork of implementation and deployment practiced by skilled buyer expertise professionals working in tandem with clients and companions. Our group joins the artwork and science of CX collectively.

To study extra about our clients, go to our Buyer Tales Index – a catalog that highlights how Cisco companies clients are reworking and driving affect around the globe.

If you’re fascinated by sharing your individual buyer story, join with us at [email protected] . We’d love to listen to from you!

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