Dallas Cowboys Innovate with Webex and Cisco

The Dallas Cowboys, an iconic NFL franchise, elevate buyer expertise and collaboration with Webex Contact Middle, Webex Suite, and Cisco Units.

The Dallas Cowboys, a globally acknowledged sports activities franchise with a wealthy historical past and quite a few accolades, are usually not solely champions on the sphere but in addition off it, due to their dedication to innovation. With Webex and Cisco expertise, the Cowboys are main the way in which in enhancing collaboration and the fan expertise, embodying innovation as a core model worth. Key figures from the group, together with the Chief Info Officer, Director of Ticket Gross sales, and Director of IT, have shared insights into how these applied sciences are integral to their operations.

The Star, the Cowboys’ state-of-the-art campus in Frisco, Texas, serves because the hub for the franchise’s operations and fan engagement. This distinctive facility, together with AT&T Stadium, is seamlessly related by Webex and Cisco, enabling environment friendly collaboration amongst company workers and enhancing the fan expertise. The expertise helps varied capabilities, from ticket gross sales to customer support, making certain that followers obtain top-notch assist.

Webex Contact Middle performs an important function within the Cowboys’ customer support technique, offering a complete answer that enhances agent productiveness and buyer interactions. The platform’s simplicity and integration with the Cowboys’ CRM system enable brokers to deal with calls effectively and personalize interactions, considerably enhancing the general buyer expertise. This integration is important for sustaining excessive ranges of service and operational effectivity.

Webex Powers Cowboys’ Connectivity

AT&T Stadium, a venue for varied occasions past soccer, advantages from Webex Contact Middle’s dynamic routing capabilities, which make sure that clients are related to the correct brokers shortly. This reduces wait instances and streamlines the method, enhancing the client expertise. The Cowboys are additionally exploring AI capabilities inside Webex to additional enhance effectivity and concentrate on essential conversations.

The Webex Suite, with its AI-powered collaboration instruments, helps the Cowboys’ hybrid work surroundings, permitting seamless communication and coordination throughout completely different areas. Options like background noise removing and real-time captions improve the assembly expertise, making certain that every one members stay engaged and productive. The suite’s cloud-based nature makes it simple for the crew to remain related, whether or not at The Star, on the street, or throughout coaching camps.

Cisco collaboration units and the Management Hub administration portal are integral to the Cowboys’ operations, offering dependable communication instruments and centralized administration of their expertise stack. Occasions like TechCon, the Cowboys’ inner convention, have been elevated by Webex Occasions, showcasing the group’s newest expertise options and fascinating attendees with interactive instruments like Slido. Because the Cowboys proceed to embrace AI-powered collaboration and buyer expertise improvements, they continue to be assured in Cisco’s skill to offer safe, dependable, and scalable options for the long run.

Webex Contact Middle considerably impacts ticketing by streamlining the method and making certain that followers obtain well timed and correct details about their purchases. This effectivity extends to visitor companies, the place the platform’s sturdy options allow fast decision of inquiries and points, enhancing general satisfaction. The combination of Webex Contact Middle with the Cowboys’ current methods permits for seamless knowledge movement, offering brokers with the knowledge they should supply personalised service. Consequently, the Cowboys can preserve a excessive commonplace of service, making certain that each fan interplay is constructive and memorable.

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